• Currently, we ship only within the continental United States.
• Shipping rates are calculated on your total order weight.
• Free shipping on orders over $99. Fall protection equipment does not qualify for free shipping.
• If your order is on backorder, you will be notified within 1-2 business days of placing your order.
• Orders typically ship within 1-2 business days of placing your order, or in time for you to receive your order by the promised delivery date.
• You will receive a shipping confirmation email once your order has been shipped. It will include tracking information to track your order.

RETURNS

• We will gladly accept returns on orders less than 30 days old.
• All items must be in their original packaging.
• Items with ripped packaging are unable to be returned/refunded.
• The customer is responsible for the shipping costs back to us.
• We cannot accept returns on gas items.
• Once your return is received by our returns department, we will refund the payment method we have on file with the order.
• In the rare event that you have received a damaged or defective order, please call us and we will be happy to expedite this process for you.
• To begin the return process for your order, please fill and submit the Return Request Form on this page.

EXCHANGES

• Exchange orders can be placed on our website as a regular order, or we'll be happy to place the (exchange) order on your behalf.
• If you'd like us to place the exchange order on your behalf, please specify exchange details in the Return Form on this page.
• The refund for your returned order will be processed separately once we receive your return.